Prepaid Visa / MasterCard Redemption
Updated over a week ago

When the reward is issued, the recipient will receive an email to redeem their Prepaid Visa or MasterCard card. The following steps were taken from Tango's help article. Please visit their article if you would like to view their video outlining the process.

Per card regulations, Visa and MasterCard gift cards must be redeemed by the recipient within four (4) months of issuing and used within seven (7) months of redemption.

  1. Click the Redemption Link located in your Prepaid Visa Reward email.

  2. Choose whether you would like to redeem for a Virtual Card or a Physical Card (if the option is available).

  3. On the following page, you will be asked to enter: First Name, Last Name, and Address. This information will be associated with your account for online purchases as well as security. Should you encounter an issue with the redemption link, you can also redeem the "Digital Token" directly at

When choosing the Physical Card, there is a shipping and handling fee of USD $3.00 that applies.

  1. Click Submit to complete your redemption.

If a Virtual Visa Card was selected, the card details will be ready for immediate use online or over the phone anywhere Visa Debit is accepted.

If a Physical Visa Card was selected, you should receive your card within 7-10 business days if shipping to the United States and 10-14 business days when shipping to Canada. Please refer to the confirmation page during redemption for cards shipped outside of the United States and Canada as those shipping times will vary.


Did this answer your question?