There are some rewards that we can reissue. To view all of your issued rewards, select Settings >Logs > Payment History or by clicking here.
Reissuing a gift card or coupon is the same as resending the gift card or coupon.
Gift Cards
Members can reissue their own gift cards without contacting you, but you also have the option to reissue a gift card for a member.
Members Can Resend Their Own Gift Cards
For your members to resend gift cards to themselves, you must have the reward card layout enabled in your Member Portal. You can submit a support request to turn this on if it isn't already enabled.
If a member needs to resend an issued, unredeemed gift card to themself, they can do so via their Member Portal > My Rewards tab.
They can click on the gift card reward they'd like to resend, then click the "Resend Email" button.
A member can only resend a gift card to the email address they already have on file.
Once the gift card is resent, the member will see a green check next to the "Resend Email" button.
Will I get charged again if a member resends their gift card?
No, you won't be charged again if a member resends a gift card to themself. Resending an email doesn't create a new reward.
Resending a Gift Card to a Member
Locate the Gift Card Payment (Source: Gift_Card) that you would like to reissue and select Details under Action.
Scroll down to Actions and select Resend.
Referral Rock will show you what email the gift card will be resent to. Select Resend.
You are not charged again if you reissue a gift card reward. Reissuing is simply resending the gift card redemption email.
If you wish to resend the gift card to a different email address, please contact our support team.
Please note that MasterCard options expire after four months. If not claimed or used, the funds are forfeited.
Important note: If the gift card has already been claimed or redeemed, it cannot be reissued.
Will I get charged again if I reissue a gift card reward?
No, you will not be charged again if you reissue a gift card reward. Reissuing the reward is the same as resending the email to the recipient.
Emailed Coupons/Vouchers
Locate the Email payment (Source: Email) that you would like to resend and select Details under Action.
Scroll down to Email and select View.
Under Status, select the Resend Email icon.
Review that all information is correct, edit the subject line and adjust the Resend Options if desired, then select Send.
PayPal
We cannot reissue PayPal rewards as the process is automatic if the rewarded member or referral has an active PayPal account associated with the email address you sent the reward to. If they do not already have an account, they will receive a request to create an account.
The reward is considered unclaimed until they create a PayPal account. If a PayPal reward is unclaimed for 30 days, it will be returned to your account in Referral Rock.
When a payment is returned, the following will occur in Referral Rock:
The payment will show as "Rollback" in Payment History
The reward will revert back to the pending status, so it can be reissued
Admins will receive a notification if the reward is not on an automated payout schedule
The Reward Profile view will show the rollback date, rollback amount, and rollback note (reason for the rollback), so it’s easier to rectify the issue
Wise
We cannot reissue Wise rewards as the process is automatic if the rewarded member or referral has an active Wise account associated with the email address you sent the reward to. If they do not already have an account, they will receive a request to create an account.
If a recipient does not claim a payment within 1 week, funds will be returned to the Wise Business Account.
When a payment is returned, the following will occur in Referral Rock:
The payment will show as "Rollback" in Payment History
The reward will revert back to the pending status, so it can be reissued
Admins will receive a notification if the reward is not on an automated payout schedule
The Reward Profile view will show the rollback date, rollback amount, and rollback note (reason for the rollback), so it’s easier to rectify the issue
Manual/Custom
We cannot reissue manual rewards as these types of rewards are issued external from Referral Rock.