If a reward was mistakenly sent to the wrong email address, don't worry! If the reward has not been claimed we can usually reroute the reward to the correct recipient.
If the reward was a PayPal payment sent to the wrong email address it will be returned to your account after 30 days if it remains unclaimed.
In the case that a Gift Card (Tango) reward was sent to the wrong email address and the card has not been claimed, our support team may be able to resend the reward to the correct email address.
If the reward has not been claimed and you have the correct email address, please contact firstname.lastname@example.org or use in the in-app chat tool to send us a message. Please provide both the original email that the reward was sent to as well as the new email address.
We are unable to revoke rewards that have already been issued