Referral Rock partners with Tango to fulfill gift card rewards. Tango makes rewarding your members and referrals easy and straightforward with hundreds of options to choose from. You can find Tango's support page here.

Note: In order to use Tango, you will need to create a free Tango account inside of Referral Rock. You cannot use another Tango account.

Gift Card Options

Referral Rock offers a number of e-gift card options for rewards, including:

  • Reward Link (This allows the user to choose from dozens of gift cards, including donations. Reward Link is available in 10+ currencies/options. See the Reward Link Catalog to learn more)

  • Amazon Gift Cards

  • Visa Prepaid (USD, CAD)

  • Mastercard Prepaid (USD, EUR, GBP, HDK, JPY, AUD)

  • Starbucks Gift Cards

  • Donation Gift Cards

Gift cards are fulfilled via email and will include all instructions needed for the recipient to activate the card and redeem their rewards. What do Gift Card rewards look like for the recipient?

Is there a gift card that you like to use that isn’t on this list? Let us know!


Managing Gift Cards

> Navigation: Main Admin Page > Settings > Payouts or click here

Setting up a gift card payout and adding funds is as easy as following the steps below.

  1. Manage Account: Select the gear icon next to gift card to create and manage your Tango gift card account

  2. Add Funds to Your Account: In order for rewards to be issued to your Members or Referrals, there must be a balance on in your Tango account. You can do so by either funding your account using a credit card or ACH wire transfer. If you have added funds to your Tango account, your available balance will display on your Account Summary page.

  3. Add Gift Card as a Payout: This is done on the Reward Rules page of the program editor.

Tango accounts can be funded in USD, CAD and GBP. Please contact your Customer Success Manager if you would like to fund your account in CAD or GBP prior to adding funds


Adding Funds to Your Account

To distribute rewards using your Tango account, you must have the funds available to do so. There are two ways to add funds to your Tango escrow account: by using a credit card or by making an ACH/Wire transfer.

Adding a Credit Card

To fund your Tango account with a credit card:

  1. Click Manage Credit Cards under Tango Settings. You can add a credit card, add funds to your Tango account from your credit card, and delete saved credit cards on this page.

  2. Once you have added a credit card, click the Add Funds button, specify the amount you want to add (up to $5,000 USD), enter the security code on the back of your card.

  3. Click Submit.

  4. On your Account Summary page, note the Status of your funding.

    1. Success - The funding transaction has successfully completed and the funds have been added to your account.

    2. Pending - The deposit has been received but has not yet completed processing and may be subject to review by Tango. While an authorization has been requested from the issuing bank, a capture/settlement has not yet occurred, and therefore the credit card has not yet been charged. It may take up to end of the following business day for Pending deposits to complete processing and transition status.

    3. Declined - The funding transaction did not complete successfully and funds were not applied to the account. The credit card was not charged. If you need assistance, please contact funding@tangocard.com and provide them with the information under "Help" on your Account Summary page.

Funds will only be removed from your credit card by following the instructions above. Referral Rock will not bill your card if your Tango fund is low. Funding your account with a credit card is subject to a 3.5% processing fee. The first time a card is used there is a 24 hour holding period before you can use your card to add funds.

There is no fee from Tango when funding your account through ACH/Wire Transfer, however individual banks may vary.

Making an ACH/Wire Transfer

You also have the option of funding your account via ACH/wire transfer. The instructions needed to complete the wire transfer is found by selecting ACH/Wire Transfer on the Gift Card Account Summary page.


Refunds from Escrow Account

If you decide to cancel your Referral Rock subscription and there are still funds in your Escrow Account, contact funding@tangocard.com to request a refund. They will need the following information:

  • Referral Rock Tango account number (can be found on the Manage Gift Card page)

  • Primary Contact's Name, Email and Phone Number

  • Physical Business Address

  • Preferred Refund Method (Wire Transfer, Check or Credit Card (only if there was an original charge associated with your account)

There are no additional fees for returning funds and refunds take up to 2-3 weeks.

If a gift card has already been processed then it is considered a final sale and can't be canceled or refunded.

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