Overview
When a Wise reward is issued to you through a referral program, Wise handles the transfer directly to your bank account. You'll receive an email from Wise with instructions to complete the transfer.
What we'll cover in this article:
Accepting Your Wise Reward
Accepting your Wise reward email
Open the reward notification email sent to you from Wise.
Select Complete your Transfer in the email.
You will be directed to the Wise website to log in or create an account.
Note: The sender name in the email will be the name of the company whose referral program you participated in (not Referral Rock).
Creating/accessing your Wise account
If you do not already have a Wise account, you will be prompted to create one:
Enter your email address and password.
Enter and verify your phone number using the code sent to you via SMS.
If you already have a Wise account, log in with your existing credentials.
Entering your banking information
After logging in or creating your account, Wise will prompt you to provide your banking details to complete the transfer.
Enter your bank account information.
Enter your address.
Confirm your details to submit the transfer.
You will see a confirmation on screen and receive a confirmation email from Wise. Both will include an estimated timeframe for when you can expect the funds to arrive.
What's Next?
Once your transfer is submitted, Wise will process the payment to your bank account. Check your Wise confirmation email for the estimated delivery date.
If you have questions about the reward itself or believe there is an issue with your payout, contact the program administrator for assistance.
FAQ
Why does the email come from a different business name and not Referral Rock?
The email sender reflects the name of the business whose referral program issued your reward. This is the company associated with the Wise Business account used to send your payment.
What if I already have a Wise account?
Log in with your existing Wise credentials when prompted. You do not need to create a new account.
How long does the transfer take?
Wise provides an estimated delivery timeframe on the confirmation screen and in the confirmation email after you submit your banking information. Delivery times vary depending on your bank and location.
What happens if I don't claim my Wise reward?
If you don’t claim your Wise reward within one week, the reward will expire and the funds will go back to the business that issued the reward. The business can then reissue the reward to you if they wish, but that’s up to them.
What if I did not receive the Wise reward email?
Check your spam or junk folder. If you still cannot find the email, contact the program administrator to confirm the reward was issued and to request a reissue if needed.