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Program Activity Log

An overview of the Program Activity Log

Updated this week

The Program Activity logs show the details of changes made that are associated with your programs. To access these logs, navigate to Logs > Program Activity or click here.

Program Activity logs can only be viewed by an Administrator.

Program Activity Filters

Filter, sort and locate Program Activity details with the following options:

  • Filter by Create Date - Filter activity by the date the change was made.

  • Origins Dropdown - Filter by what or who caused the change.

  • Groups Dropdown - a high-level overview of grouped categories that you can filter by. For example, the Rewards group includes events like Reward Add, Reward Delete, Reward Issue, and Reward Update.

  • Category Dropdown - Allows you to filter by a specific event.

Date - The date that the change was made.

Category - The type of change that happened. Categories include:

  • Coupon Issue: Coupon was sent to member or referral

  • Coupon Redeem: Member or referral redeemed a coupon

  • CRM Duplicate Record

  • Email Block List Add: Member or referral unsubscribed from all emails, or an admin unsubscribed them from all emails, putting their email address on the Email Block List

  • Email Block List Remove: Member's or referral's email address was removed from the Email Block List

  • Email Campaign Add: Engagement email campaign was created.

  • Email Campaign Update: Engagement email campaign was modified.

  • Email Campaign Sent: Engagement email campaign was sent.

  • Fraud Trigger Allowed: A referral triggered a fraud rule but was added because the fraud rule was turned off

  • Fraud Trigger Blocked: A referral was not added due to a fraud rule

  • Import Member: Member was imported from a CSV list.

  • Import Referral Add: Referral was imported from a CSV list and associated with a member

  • Import Referral Complete

  • Import Sales Entry

  • Invite Email Campaign Sent

  • Invited Member Delete

  • Member Access Link Requested: Member requested an access link via Passwordless Authentication

  • Member Activate: A member first engaged with your program (visited the portal, shared with a friend, or added a referral)

  • Member Add: A member was successfully added to a program

  • Member Add Failure: A member could not be added to a program

  • Member Delete

  • Member Disable: Admin manually disabled member OR member was disabled automatically because member limit was exceeded

  • Member Enable: Previously disabled member was enabled (became preapproved if they did not engage with the program before, or activated if they have any history of engaging with the program)

  • Member Email Update: Email address updated for member

  • Member Login: Member logged into their Member Portal

  • Member Program Migration: Member was moved from one program to another.

  • Member Request Delete: A request to join a program that requires preapproval was deleted

  • Member Request Deny: Someone who requested to become a member (of a program that requires preapproval) was denied access

  • Member Share: Member shared their link with a friend

  • Member Update: Information (ex. name or contact information) was updated for a Member in their Member Profile.

  • Payout Transaction Status Update

  • Pending Member Potential Invite Added

  • Preapproved Member Add: Member was added as preapproved (this member counts towards your member limit and can receive activation campaigns, but won't get automated member emails)

  • Preapproved Member Delete

  • Program Invite Accepted

  • Recurring Reward Enrollment Add: Member was enrolled into active recurring rewards

  • Recurring Reward Enrollment Update: Member's recurring rewards enrollment was modified

  • Referral Action: Event happened outside of Referral Rock (say, in your e-commerce store, CRM, or billing system) that triggered a reward issue. These actions are needed to issue recurring rewards.

  • Referral Add

  • Referral Delete

  • Referral Status Approve

  • Referral Status Denied

  • Referral Status Pending

  • Referral Status Qualified

  • Referral Update: Information (ex. name or contact information) was updated for a Referral in their Referral Profile

  • Reward Add

  • Reward Delete

  • Reward Issue: Reward was issued, meaning a Member or Referral earned a reward and was sent the reward (or the instructions on how to claim the reward)

  • Reward Update: Information (such as description of payout) was updated for a Reward in its Reward Profile

  • Reward Transaction Complete: Payout was successfully sent to member or referral

  • Reward Transaction Rolled Back: Payout failed to send to member or referral

  • Sales Entry Complete: Action (referral add or referral update) triggered a sync between your CRM and Referral Rock

  • Salesforce Manual Sender Event

Details - High-level details of the change made. Select "More Details" to show exactly what changes were made.

Origin - What or who caused the change.


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