Skip to main content

Program Activity Log

An overview of the Program Activity Log

Updated over 2 weeks ago

The Program Activity logs show the details of changes made that are associated with your programs. To access these logs, navigate to Logs > Program Activity or click here.

Program Activity logs can only be viewed by an Administrator.

Program Activity Filters

Filter, sort and locate Program Activity details with the following options:

  • Filter by Create Date - Filter activity by the date the change was made.

  • Origins Dropdown - Filter by what or who caused the change.

  • Groups Dropdown - a high-level overview of grouped categories that you can filter by. For example, the Rewards group includes events like Reward Add, Reward Delete, Reward Issue, and Reward Update.

  • Category Dropdown - Allows you to filter by a specific event.

Date - The date that the change was made.

Category - The type of change that happened. Categories include:

  • Coupon Issue: Coupon was sent to member or referral

  • Coupon Redeem: Member or referral redeemed a coupon

  • CRM Duplicate Record

  • Email Block List Add: Member or referral unsubscribed from all emails, or an admin unsubscribed them from all emails, putting their email address on the Email Block List

  • Email Block List Remove: Member's or referral's email address was removed from the Email Block List

  • Email Campaign Add: Engagement email campaign was created.

  • Email Campaign Update: Engagement email campaign was modified.

  • Email Campaign Sent: Engagement email campaign was sent.

  • Fraud Trigger Allowed: A referral triggered a fraud rule but was added because the fraud rule was turned off

  • Fraud Trigger Blocked: A referral was not added due to a fraud rule

  • Import Member: Member was imported from a CSV list

  • Import Referral Add: Referral was imported from a CSV list and associated with a member

  • Import Referral Complete

  • Import Sales Entry

  • Invite Email Campaign Sent

  • Invited Member Delete

  • Member Access Link Requested: Member requested an access link via Passwordless Authentication

  • Member Activate: A member first engaged with your program (visited the portal, shared with a friend, or added a referral)

  • Member Add: A member was successfully added to a program

  • Member Add Failure: A member could not be added to a program

  • Member Delete

  • Member Disable: Admin manually disabled member OR member was disabled automatically because member limit was exceeded

  • Member Enable: Previously disabled member was enabled (became preapproved if they did not engage with the program before, or activated if they have any history of engaging with the program)

  • Member Email Update: Email address updated for member

  • Member Login: Member logged into their Member Portal

  • Member Program Migration: Member was moved from one program to another

  • Member Request Delete: A request to join a program that requires preapproval was deleted

  • Member Request Deny: Someone who requested to become a member (of a program that requires preapproval) was denied access

  • Member Share: Member shared their link with a friend

  • Member Update: Information (ex. name or contact information) was updated for a Member in their Member Profile.

  • Payout Transaction Status Update

  • Pending Member Potential Invite Added

  • Preapproved Member Add: Member was added as preapproved (this member counts towards your member limit and can receive activation campaigns, but won't get automated member emails)

  • Preapproved Member Delete

  • Program Invite Accepted

  • Recurring Reward Enrollment Add: Member was enrolled into active recurring rewards

  • Recurring Reward Enrollment Update: Member's recurring rewards enrollment was modified

  • Referral Action: Event happened outside of Referral Rock (say, in your e-commerce store, CRM, or billing system) that triggered a reward issue. These actions are needed to issue recurring rewards.

  • Referral Add

  • Referral Delete

  • Referral Status Approve

  • Referral Status Denied

  • Referral Status Pending

  • Referral Status Qualified

  • Referral Update: Information (ex. name or contact information) was updated for a Referral in their Referral Profile

  • Reward Add

  • Reward Delete

  • Reward Issue: Reward was issued, meaning a Member or Referral earned a reward and was sent the reward (or the instructions on how to claim the reward)

  • Reward Update: Information (such as description of payout) was updated for a Reward in its Reward Profile

  • Reward Transaction Complete: Payout was successfully sent to member or referral

  • Reward Transaction Rolled Back: Payout failed to send to member or referral

  • Sales Entry Complete: Action (referral add or referral update) triggered a sync between your CRM and Referral Rock

  • Salesforce Manual Sender Event

Details - High-level details of the change made. Select "More Details" to show exactly what changes were made.

Origin - What or who caused the change.


​

Did this answer your question?