Skip to main content

My product/service has a return policy. Can I apply an eligibility date to my reward?

Updated this week

Yes! You can apply an eligibility date to your reward on the Reward Rules page, under the Reward Delivery section of your reward rule.

Select "Show Advanced options." Then, enter the number of days you'd like to delay the reward issue until in the "Make eligible for issue after" field.

Once you enter the number of days, the issue delay will then be applied automatically.

This is a great feature if you have a return policy on your product/service, and do not wish to issue a reward until after that policy has expired.

If an Issue Delay has been applied to a reward rule, a reward will not be eligible to be issued until the eligibility date has been met.

If you would like to automatically issue the reward once the date has been met, use the Scheduled Payouts option to set your payout to "issue once per day".

Example

Let's say you have a return policy of 30 days, and you don't want to issue members their gift card until their referral's purchase has passed that 30 day window.

  • Set your Issue Delay to '30' and then schedule your gift card payout to "Issue once per day".

  • Once that 30 day window has been met, the member's reward will automatically issue at the end of that day.


​

Did this answer your question?