All Collections
Reward & Payouts
Reward Questions
How do I manually create or issue a reward?
How do I manually create or issue a reward?
Updated over a week ago

Manually Create a Reward

While reward rules automate the process of earning and issuing rewards, it is possible to manually create and send rewards directly from a member or referral's profile.

  1. Navigate to the member or referral's profile that you wish to create a reward for. Select the Reward icon that looks like a gift.

    An image pointing to the Reward Icon on the member page to manually create a reward

  2. Enter a text description and reward amount.

  3. Select the appropriate Payout that you wish to send from the drop down menu

    1. The options listed are based on the Reward Rules that have been created

  4. Select Add.

  5. Review the reward information to verify it is correct. You may add an internal note as well. If you want to wait to send the reward, select Later. This will save your reward as a Pending Reward that you can manually issue at another time (see the directions below). If you want to send the reward immediately, select Issue Now.

Manually Issue a Reward

Depending on your reward rules setup, you may have pending rewards that need to be manually issued.

  1. Locate any pending rewards by going to Rewards > Review Pending or List.

    An image pointing to the reward icon on the reward list page in order to manually issue a reward

  2. To issue a reward, select the Issue Reward icon (looks like a gift) next to the corresponding reward that you wish to send.

    1. Review that everything is correct, enter internal notes if desired, and select Issue Now.

    2. If your reward has an eligibility date set for the future, you may select Override Eligibility Date to issue the reward immediately. If you do not have eligibility dates set for your reward, or the eligibility date is in the past, you may ignore this check box and proceed with issuing the reward.

Issuing a manual PayPal reward allows you to input the member or referral's PayPal email address in the instance that it is not the same email address Referral Rock has on file.

Did this answer your question?