Overview
Referral Rock’s Notifications let you know about key program activities, so it’s easy to keep tabs on member, referral, and reward activity.
Before You Start
You’ll only be able to see the notifications for the program(s) you manage.
Available notifications are determined by your role, so you might not be allowed to see or enable notifications for every action listed below.
If you don’t see the notification bell icon at all, these notifications might not yet be enabled on your account. Contact our Success team if you’d like them enabled.
Where to Find Notifications
On any page of your admin dashboard, click the bell icon on the top right to open your list of notifications. .
Types of Notifications
Each notification either belongs to a specific program, or is system-based. If a notification is part of a digest, you'll receive one email with all applicable notifications within each digest period.
Program-based notification types include:
Member added – (Program Name)
Digest sent to admin every 24 hours
Referral added – (Program Name)
Digest sent to admin every 24 hours
Member request waiting – (Program Name)
Digest sent to admin every 2 hours
Member email blocked – (Program Name)
Digest sent to admin every 24 hours
Reward added – (Program Name)
Digest sent to admin every 3 hours
Reward failed to issue – (Program Name)
Digest sent to admin every 3 hours
System-based notifications include:
Payout balance low
Member limit warning
Bulk import complete
Export ready
Manage and take action on notifications
Click the blue text under any notification to take direct action on it. For example, you can view the related member, referral, or reward, download an export, or add funds to your payout balance.
Other actions you can take with notifications include:
1. Switch between your inbox and archive
2. Show/hide notifications by program, as well as show/hide system-wide notifications.
3. Mark a notification as read or unread with its letter icon (Unread notifications will appear in gray and bolded, while read notifications will appear in white and unbolded)
4. Archive a notification with its storage icon
5. Open Notification Settings (gear icon), where you can:
Refresh notifications
Mark all as read
Archive read or all notification
Plus, clicking on Settings (toggle switches icon) from this menu will open the more detailed menu, where you can toggle email and in-app notifications on and off for every available notification type.
Remember that available notifications are determined by your role and the programs you have access to manage, so you might not be allowed to enable notifications for every action listed below.
Weekly Report
If it is turned on in your program editor’s Emails tab, you will also receive a Weekly Report email with a summary of key notifications. You will receive a separate Weekly Report email for each program you are part of that has this email enabled.