Overview
Custom (Manual) rewards are rewards you fulfill yourself, outside of Referral Rock's automated payout methods.
Common examples include branded merchandise (e.g., a swag hoodie), gift baskets, or any reward you deliver manually.
Essentially, custom rewards are fulfilled externally by you (the program owner), while Referral Rock functions as a tracking/ledger system for the custom rewards created.
Use this article to learn how to manage your custom rewards after they have been earned.
What we'll cover in this article:
Before You Start
You must have an Admin or Manager role to access Reward Payouts.
A specific custom reward must already be configured in your program's Reward Rules before it appears in Payouts.
Where to Find Custom (Manual) Rewards
Create the reward: Programs > [select program] > Open Editor > Rewards
Manage the reward: Rewards > Payouts > Custom (Manual) Rewards icon > [Reward name]
Create a Custom (Manual) Reward Rule
To create (or edit) a custom reward, navigate to the Rewards page of the Program Editor and create a new reward rule with Custom as the payout type.
1. Select Add Member Rule or Add Referral Rule.
2. Complete the Reward Rule Summary fields.
3. In the Reward With step, choose Add New Reward.
4. Select Custom.
5. Name your custom reward based on the type of reward you’re giving out. The reward recipient will see this name in the reward email.
6. Determine the reward amount. If it’s a tangible item, use a fixed amount of 1. If the reward has a monetary value or you’re giving out points, enter the value of the reward.
7. Complete the remaining reward details.
8. Select Finish.
You should see a green checkmark confirming the reward rule is set up.
Note: Remember that reward rules must be set up before payouts can be recorded. Otherwise, Referral Rock won’t track your custom rewards.
Manage Custom (Manual) Rewards
Once your custom rewards have been created for your program, you can manage them on the main Payouts Page.
View Pending Custom Rewards
Open Payouts.
Select the Custom (Manual) Rewards icon (gift box icon).
Your list of pending custom rewards appears, organized by reward name (for example, "Swaggy Hoodie").
Mark Rewards as Issued.
Custom rewards are fulfilled outside of Referral Rock. The platform only supports tracking for these types of rewards; Referral Rock won’t send these rewards for you.
After you fulfill a custom reward outside of Referral Rock, issue it in Payouts. Marking it as Issued will keep your records accurate. See Payouts Explained for details.
Edit Reward Settings
From the Custom (Manual) Rewards page, you can update two settings for each reward:
Select the reward you want to edit.
Edit the Recipient Email: this is the email sent to the member or referral when they earn the reward.
Change the Units:
Unit Type: Choose a currency type if the reward has a monetary value. Otherwise, select “Custom.”
Custom Suffix: customize the label to match your reward (for example, "hoodie," "item," or "voucher").
Save your changes.
What's Next?
Set Up Reward Emails
Customize the email your members receive when a reward is issued. See Set up Reward Emails for details.