Welcome Emails don't send right away after you add a member. Rather, they can be sent when a member:
Becomes activated
Requests access
Tries to join, but can't because you exceeded your member limit
All this depends on whether you've enabled Welcome Emails, and which of the three trigger settings you've checked under Program Editor > Emails > Welcome Email > Edit.
If you think a member met your requirements for a Welcome Email, check your Email History log to confirm that the email was sent. Sometimes, emails sent from Referral Rock can be delayed or slip into Spam/Junk folders.
If the Registration/Welcome Email does not appear on the Email History log, that would indicate that the email was not sent. Make sure you have Welcome Emails turned on for your program, and re-examine your checked Welcome Email trigger settings.
Manually Adding a Member
Adding a member manually doesn't trigger the Welcome Email on its own.
To send a Welcome Email, open the Member's Profile, select “More Options” then select “Send Welcome Email.”
Added members will also receive the Welcome Email (automatically) after they're activated, if the "Becomes Activated" setting is checked in the Program Editor > Emails > Welcome Email > Edit.
Plus, if the Welcome Reminder email is enabled, manually added members will receive this email shortly after they are Activated (regardless of if the initial Welcome Email was sent).
Importing Members
Brands usually wish to import a list of members prior to officially launching their referral program, and therefore are not ready to send an introductory email right away. That's why imported members don't get any emails immediately after they are added.
By default, importing new members will not trigger a Welcome Email.
Instead, you can send each member a Welcome Email individually if you wish, from the "More Options" dropdown in the Member Profile.
Imported members will instead receive the Welcome Email after they're activated, if the "Becomes Activated" setting is checked in the Program Editor > Emails > Welcome Email > Edit.
You can send an Activation Campaign email to all members in an imported group at once, to encourage these members to start sharing and become Activated.
Any other automated emails that are currently enabled in your program will be sent out to members after they become Activated (visit the Member Portal, share, or add a referral). This includes the delayed welcome reminder email, referral status update emails, and Monthly Summary emails.
Adding Members via the API
If you are adding new members via the API, the Welcome Email is turned OFF by default.
When using the POST api/members API call, change "shouldSendEmail" to "True" and the email will now send when a new member is added.
