Confirmation Emails don't send right away after you add a member. Rather, they can be sent when a member:
Becomes activated
Requests access
Tries to join, but can't because you exceeded your member limit
All this depends on whether you've enabled Confirmation Emails, and which of the three trigger settings you've checked under Program Editor > Emails > Confirmation > Edit.
Important Note:
The Confirmation Email will not go to people you send an Activation Email to, if they click a button in the Activation Email.
The Confirmation Email is designed for people who sign up on their own, or via a One Click Access link. This way, they have an email verification/message that they now have a referral program account.
If you think a member met your requirements for a Confirmation Email, check your Email History log to confirm that the email was sent. Sometimes, emails sent from Referral Rock can be delayed or slip into Spam/Junk folders.
If the Confirmation Email does not appear on the Email History log, that would indicate that the email was not sent. Make sure you have Confirmation Emails turned on for your program, and re-examine your checked Confirmation Email trigger settings.
Manually Adding a Member
Adding a member manually doesn't trigger the Confirmation Email on its own.
To send a Confirmation Email, open the Member's Profile, select “More Options” then select “Send Confirmation Email.”
Added members will also receive the Confirmation Email (automatically) after they're activated, if the "Becomes Activated" setting is checked in the Program Editor > Emails > Confirmation > Edit.
Plus, if the Reminder email is enabled, manually added members will receive this email shortly after they are Activated (regardless of if the initial Confirmation Email was sent).
Importing Members
Brands usually wish to import a list of members prior to officially launching their referral program, and therefore are not ready to send an introductory email right away. That's why imported members don't get any emails immediately after they are added.
By default, importing new members will not trigger a Confirmation Email.
Instead, you can send each member a Confirmation Email individually if you wish, from the "More Options" dropdown in the Member Profile.
Imported members will instead receive the Confirmation Email after they're activated, if the "Becomes Activated" setting is checked in the Program Editor > Emails > Confirmation > Edit.
You can send an Activation Campaign email to all members in an imported group at once, to encourage these members to start sharing and become Activated.
Any other automated emails that are currently enabled in your program will be sent out to members after they become Activated (visit the Member Portal, share, or add a referral). This includes the delayed reminder email, referral status update emails, and Monthly Summary emails.
Adding Members via the API
If you are adding new members via the API, the Confirmation Email is turned OFF by default.
When using the POST api/members API call, change "shouldSendEmail" to "True" and the email will now send when a new member is added.
