If a member receives an Invite Email, they won't get a Confirmation Email, as Confirmation Emails are meant for members who sign up for your program on their own.
Still, Confirmation Emails don't send right away after a member signs up. Rather, they can be sent when a member:
Becomes activated (engages with with your program)
Requests access
Tries to join, but can't because you exceeded your member limit
All this depends on whether you've enabled Confirmation Emails, and which of the three trigger settings you've checked under Program Editor > Emails > Confirmation > Edit.
Important Note:
Remember, the Confirmation Email will not go to people you send an Invite Email to.
The Confirmation Email is designed for people who sign up on their own, or via an Integrated Login link. This way, they have an email verification/message that they now have a referral program account.
If you think a member met your requirements for a Confirmation Email, check your Email History log to confirm that the email was sent. Sometimes, emails sent from Referral Rock can be delayed or slip into Spam/Junk folders.
If the Confirmation Email does not appear on the Email History log, that would indicate that the email was not sent. Make sure you have Confirmation Emails turned on for your program, and re-examine your checked Confirmation Email trigger settings.
Manually Sending a Confirmation Email
You can still manually send a Confirmation Email to any member, regardless of their status or how they were added.
To send a Confirmation Email, open the Member's Profile, select “More Options” then select “Send Confirmation Email.”
Manually added and imported Members
Adding a member manually, or importing members into your program, doesn't automatically trigger the Confirmation Email.
Manually added and imported members will receive Invite Emails instead, if those emails are turned on.
Invite Emails (not Confirmation Emails) are meant for the members you add.
You can still send each member a Confirmation Email individually if you wish, from the "More Options" dropdown in the Member Profile.
We highly recommend sending an Invite Email to all new members in an imported group at once, to encourage these members to start sharing and become Activated.
Added and imported members will still receive the Confirmation Email automatically after they're activated, if:
The "Becomes Activated" setting is checked in the Program Editor > Emails > Confirmation > Edit AND
They didn't get an Invite Email.
Plus, if the Reminder Email is enabled, members will receive this email shortly after they receive a Confirmation Email.
Adding Members via the API
If you are adding new members via the API, the Confirmation Email is turned OFF by default.
When using the POST api/members API call, change "shouldSendEmail" to "True" and the email will now send when a new member is added.
Other Automated Emails
Any other automated emails that are currently enabled in your program will be sent out to members after they become Activated (visit the Member Portal, share, or add a referral). This includes referral status update emails and Monthly Summary emails.
Activated members will receive these emails whether they received a Confirmation Email, Invite Email, or none of the above.