The PayPal reward type allows you to integrate your PayPal Business account with Referral Rock to issue rewards in any currency.
On the PayPal icon on the Reward Payouts page, select Manage Account to set up low balance alerts. You may also customize the Recipient Email. To fund your PayPal account and for more information, see our detailed PayPal instructions
PayPal's Available Balance cannot be displayed because only PayPal partners can view the account balance. Please check your PayPal account manually.
Note: Funding can take 3-5 business days to appear in account.
This premium payout is available on our Professional Plus and Engage Plus plans. If you would like this feature enabled, please contact our support team. This feature is not automatically enabled.
FAQ
If PayPal payouts are enabled, do members need to manually connect their PayPal account in their settings?
If PayPal payouts are enabled, do members need to manually connect their PayPal account in their settings?
Members only need to provide you with the email address associated with their PayPal account. You can adjust your member dashboard copy to prompt them to provide you with said email address. Admins can also manually add/edit member paypal email via member profile > edit properties > paypal account. If no PayPal account exists under the recipient's email address, they will be asked to create an account.
I have clients whose PayPal accounts are linked to a different email than they signed up with. How can they retrieve their payouts or ensure that future payments go to the correct address?
I have clients whose PayPal accounts are linked to a different email than they signed up with. How can they retrieve their payouts or ensure that future payments go to the correct address?
They can update their email in the portal themselves in the Account section of the dashboard. You may want to let them know by adding this prompt to the member dashboard so they are aware.
Admins can also manually add/edit member paypal email via member profile > edit properties > paypal account.
What are the fees associated with PayPal payouts, including rollbacks?
What are the fees associated with PayPal payouts, including rollbacks?
Every PayPal payout includes a flat $0.25 fee. For example, if a $10 reward is sent, the total cost to you is $10.25 ($10 to the member + $0.25 PayPal fee).
If the transaction is rolled back, the $10 reward amount is credited back to your account, but the $0.25 PayPal fee is not refunded, since it was already charged by PayPal when the payout was issued
I have PayPal rewards that were already paid out but the status is still being shown as pending. How can I mark them as paid without issuing duplicate payouts?
I have PayPal rewards that were already paid out but the status is still being shown as pending. How can I mark them as paid without issuing duplicate payouts?
The solution is to make a new custom payout option (which means that the reward is fulfilled outside of Referral Rock) to "replace" the stuck PayPal reward. We recommend naming it "Custom Reward" so it's easy to find.
Then follow these steps:
1. Click on the Actions button to the top right of the screen and select 'Add Reward.'
2. Select the recipient. Then, under Reward Type, choose whichever reward corresponds to your custom reward.
3. When that is done and you've filled out the other fields, mark the new reward as issued. Since the reward is fulfilled outside of Referral Rock, no duplicate reward will be sent.
4. Delete the old PayPal rewards that were paid out but stuck on pending.