Overview
You can manage your subscription directly from your account at any time. This is most commonly used when you want to adjust your plan to match your program's changing needs, switch to a more flexible billing option, or add more capacity to your account.
What we'll cover in this article:
Request a Free Program Audit
If you need assistance with your program or are looking for ways to improve your program’s performance, request a free program audit. During this audit, a member of our Success team will find easy ways to enhance your program.
We recommend booking an audit call anytime you’re unsure about your program.
Not happy with your program results? Schedule an audit to review program setup and find easy fixes.
Want to discuss certain features and functionality? We’ll show you how to make the most of these features during the audit.
Not sure if it's worth it to keep the subscription? A member of our Success team will look through your program and point out quick wins.
Contact [email protected] to book a time, or use Request Assistance in the app and select the Program Audit option.
Purchase Subscription Add-Ons
Referral Rock offers a few upgrade options. You can add additional programs, increase your member limit, and add an additional 10 admin users.
All of these upgrades can be managed by going to Settings > Billing and then selecting Manage Add-ons.
Select any Plan adjustments that you wish to make, then click update to confirm the changes. Save and review your changes to confirm your new subscription.
Note: If you are on an annual or six-month plan, you’ll be charged based on the amount of time left before your next renewal.
If you would like to purchase other add-ons, such as CRM integration or premium rewards, reach out to [email protected].
Change Subscription to Pay As You Go
Referral Rock offers a Pay As You Go plan, where you pay a low base fee plus a small fee per monthly active referral.
To change to Pay As You Go, contact [email protected] or navigate to Settings > Billing > Convert to Pay As You Go and our Success team will share additional details and help you make the switch.
After you switch, you can move back to standard pricing anytime.
Pause your Subscription
Pausing your subscription allows your account to stay active for a minimal fee ($50) per month, so you’ll retain program data and easily be able to restart your program when you’re ready.
If you need to make all your programs inactive temporarily but plan on reactivating them in the future, we recommend this option.
To pause your Referral Rock subscription:
Select Settings > Billing
Under Administration, select Modify Plan & Add-ons to change your subscription. To pause your subscription, select Cancel Plan and then select Pause.
Go through the prompts and submit.
Cancel your Subscription
To cancel your Referral Rock subscription:
Select Settings > Billing
Under Administration, select Modify Plan & Add-ons to change your subscription. To cancel or pause your subscription, select Cancel Plan.
Go through the prompts and submit.
Warning: Cancelling your subscription is permanent and may prevent reactivating later.
What happens if I cancel my subscription?
When you cancel your subscription, the account will cancel at the start of the next billing period and not renew. Your referral program and account will remain active until the current billing period is over.